1. Information We Collect
We may collect the following types of information:
1.1 Business & Account Information
- Company name, address, and contact details
- Authorized user names, email addresses, phone numbers
- Login credentials (encrypted)
1.2 Operational & Transactional Data
- Financial records, invoices, payments
- Inventory, procurement, and supply chain data
- HR data such as employee IDs, roles, and attendance (as configured by the client)
1.3 Technical Information
- IP address, browser type, and device information
- Log files, usage statistics, and system activity
- Cookies and similar tracking technologies
1.4 Support & Communication Data
- Support tickets, emails, and chat records
- Feedback, queries, and issue reports
2. How We Use Information
We use collected information to:
- Provide, operate, and maintain the ERP system
- Authenticate users and manage access control
- Process transactions and generate reports
- Improve system performance and user experience
- Provide customer support and technical assistance
- Ensure system security and prevent fraud
- Comply with legal and regulatory requirements
3. Data Sharing & Disclosure
We do not sell or rent your data. Information may be shared only in the following circumstances:
- With Service Providers: Trusted third parties assisting with hosting, payment processing, analytics, or support, under strict confidentiality agreements
- Legal Obligations: When required by law, regulation, court order, or government request
- Business Transfers: In the event of a merger, acquisition, or asset sale (with prior notice where required)
4. Data Security
We implement appropriate technical and organizational security measures including:
- Secure servers and firewalls
- Data encryption (in transit and at rest where applicable)
- Role-based access control
- Regular security audits and monitoring
Despite our efforts, no method of electronic storage or transmission is 100% secure.
We cannot guarantee absolute security.
5. Data Retention
We retain personal and business data only for as long as necessary to:
- Fulfill contractual and operational purposes
- Comply with legal and accounting requirements
Upon contract termination, data will be returned or securely deleted as per agreement,
unless retention is legally required.
6. User Rights
Depending on applicable laws, users may have the right to:
- Access their data
- Request correction or updates to inaccurate data
- Request deletion of data (subject to legal obligations)
- Restrict or object to certain processing activities
Requests can be made by contacting us using the details below.
7. Cookies & Tracking Technologies
Our ERP system may use cookies or similar technologies to:
- Maintain user sessions
- Enhance system functionality
- Analyze usage patterns
You may control cookie settings through your browser; however, some features may be affected.
8. Third-Party Integrations
Our ERP may integrate with third-party services such as payment gateways,
SMS/email services, or analytics tools.
We are not responsible for the privacy practices of these third parties.
Their respective privacy policies will apply.
9. Children Privacy
Our ERP product is intended for business use only and is not directed to individuals under the age of 18.
We do not knowingly collect personal data from minors.
10. Compliance with Laws
We comply with applicable data protection laws, including but not limited to:
- Information Technology Act, 2000 (India)
- Applicable data protection and privacy regulations
Clients are responsible for ensuring lawful use of data entered into the ERP system.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted within the ERP system or on our website.
Continued use of the Service constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: support@bionsmartflow.com
Company: Bionick
Phone: 07945904505